Last Updated: 1st Jan 2026
At Zwellness, we value customer satisfaction and strive to provide high-quality wellness products and services. Please read this Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
1.1 Returns are accepted only if the product:
- Is damaged, defective, or incorrect at the time of delivery
- Has not been used, altered, or tampered with
- Is returned in its original packaging with all labels, invoices, and accessories intact
1.2 Due to the nature of wellness, health, and consumable products, opened or used products are not eligible for return, unless received in a damaged or defective condition.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used wellness, healthcare, or consumable products
- Digital products, online consultations, or downloadable content
- Products purchased during special sales or promotional offers (unless damaged or defective)
3. Return Request Process
3.1 Customers must raise a return request within [X] days of receiving the product.
3.2 To initiate a return, please contact us at:
📧 Email: [support@zwellness.in]
3.3 Please include:
- Order ID
- Product name
- Reason for return
- Clear images/videos of the damaged or defective product (if applicable)
3.4 Once approved, return instructions will be shared with you.
4. Refund Policy
4.1 After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
4.2 If approved, refunds will be processed within 7–10 business days to the original payment method.
4.3 Shipping and handling charges are non-refundable, unless the return is due to our error.
5. Replacement Policy
5.1 In cases of damaged, defective, or incorrect products, customers may choose a replacement instead of a refund, subject to availability.
5.2 Replacement products will be shipped after verification and approval.
6. Cancellation Policy
6.1 Orders can be canceled only before dispatch.
6.2 Once an order is shipped, it cannot be canceled.
6.3 Refunds for canceled orders will be processed within 5–7 business days.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us at [support@zwellness.in]
8. Changes to This Policy
Zwellness reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Zwellness
📧 Email: [support@zwellness.in]
🌐 Website: https://zwellness.in/